Terms of Service
These terms govern access to and use of the Entake AI platform: the web app, the mobile app, and the Entake Reply Chrome extension. By using Entake, the dealership and its users agree to these terms. If you do not agree, do not use the service.
The service
Entake is sales software for automotive dealerships. It structures the customer conversation, captures it as buyer intent, scores that intent, and surfaces deal and coaching guidance for the dealership's team. Entake is provided as an ongoing subscription service and may add, change, or remove features over time.
Accounts and eligibility
- Entake is for business use by dealerships and their authorized staff. You must be at least 18 and authorized to act for your dealership.
- Your dealership is responsible for its users, for keeping login credentials secure, and for all activity under its accounts.
- Notify us promptly if you believe an account has been compromised.
Acceptable use
You agree not to:
- Resell, sublicense, or provide the service to anyone outside your dealership without our written permission.
- Copy, reverse engineer, or attempt to extract the underlying methodology, scoring logic, or source code.
- Scrape, overload, or interfere with the service, or bypass its security or access controls.
- Use the service to break the law or infringe anyone's rights.
Your data and your responsibilities
- Your dealership owns the data it enters into Entake. You grant us the permissions needed to host and process that data to run the service, as described in our Privacy Policy.
- Your dealership is responsible for having the right to enter the customer information it records, and for using it in line with applicable laws, including privacy and consumer-contact laws such as the Telephone Consumer Protection Act.
- You are responsible for how your team uses Entake's suggestions in live deals. Entake provides guidance; your people make the calls.
Our intellectual property
Entake, including the platform, the Entake System methodology, the scoring engine, and all related software and content, is owned by Entake AI and protected by intellectual property law. These terms do not transfer any ownership to you. You keep ownership of your own dealership data.
Fees
Access to Entake is provided for the fees agreed in your subscription. Unless stated otherwise in a separate agreement, fees are billed in advance and are non-refundable except where required by law.
No guaranteed results
Entake is a tool that helps a dealership run a better process. It does not guarantee any specific sales, gross, or financial result. Outcomes depend on your team, your market, and how the tool is used. Any figures or examples we share are illustrative, not a promise of results for your store.
Disclaimers
The service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement, to the fullest extent allowed by law. We do not warrant that the service will be uninterrupted or error-free.
Limitation of liability
To the fullest extent allowed by law, Entake AI is not liable for indirect, incidental, special, or consequential damages, or for lost profits or lost revenue, arising from your use of the service. Our total liability for any claim relating to the service is limited to the amount your dealership paid us for the service in the twelve months before the claim.
Termination
Either party may end the subscription as set out in your agreement with us. We may suspend or end access if these terms are violated or to protect the service or other users. On termination, your right to use Entake stops. We will handle your data as described in our Privacy Policy.
Governing law
These terms are governed by the laws of the State of Nebraska, without regard to its conflict-of-law rules. Disputes will be handled in the state or federal courts located in Nebraska, unless your separate agreement with us says otherwise.
Changes to these terms
We may update these terms as the product and business change. When we do, we will update the date at the top of this page. Continued use after a change means you accept the updated terms.
Contact
Questions about these terms: [email protected]